A London based social website required someone to handle traffic on their website. A website where different people can ask for anything and can share anything regarding socializing, But they have to save themselves from getting any kind of abusive and racist stuff.
Problem:
This London based social website needed a team to manage their traffic and help them with login and technical issues and act as a moderator for their website to prevent them from abusive and biased postings.
Solution:
We assigned multiple virtual agents who would maintain operations. This included live chat agents and moderators who would handle multiple clients and handle a load of 100 users at a time during peak hours. With agents of required training and experienced background on board, all support process was simplified.
Results:
The annoyance of maintaining quality standards was not an issue anymore. Quality and feedback sheets acquired from Users were shared on weekly basis to show improvements and value addition. Abusive and biased posts ratio went back to 0%.