Our client is a Hong Kong-based organization that was looking for an iOS app management team for their e-Learning business. They needed some help in managing an app that could be used by students to book trainers for language learning courses in the form of one-to-one video lessons.
Problem:
They lack customer support and live chat services if a client was unable to understand anything there was no forum where he can ask and can discuss. And there was no such email support service to interact or report.
Solution:
We provided live chat support to their app to increase the effectiveness in customer support. We provide them virtual agents who can manage their app on the back end and also can interact with students. Other than that email support is also installed on their app or any kind of reports.
Results:
The traffic of App increased outrageously and allows users to study and practice for the exams through this app. After introducing new managing features results in expansions of usability and flourishing new ways in education promotions. Now users can get proper notifications and replies.