An Irish company, which deals with multiple clients, typically real estate outsourced their sales, lead generation, and live chat support to us. We handled all of their Automated Operations like live chat, house specifications, tickets support, email support, and every detail in that particular estate. We used Virtual employees who could handle queries regarding the features of the house for sale/purchase and rent, generate leads, and then forward it to the company for further action.
Problem:
This Irish firm faced the main problem of numerous clients’ connections at the same time. The requirements of the customers were not fulfilled accordingly. This resulted in a loss of business and sales leads. Their customer’s started to move to other companies and the in-house operational cost was very high. The staff for the management of 40 clients, expenses huge.
Solution:
We assigned 12 agents who would help systematize and simplify the operations. This included live chat agents who would handle customer queries, generate leads, arrange for home visits, and handle’s email support by replying to the queries of customers and helped them with ticket support as well. Numerous agents per 8-hour shift were provided to them.
Results:
Sales went up 45-50% before our support was implementing. The cost was moving back due to the outsourcing of this crucial and tricky task. Online sales were on the up and lead generation was on the rise and now the mass of customers they were losing before due to communication gaps were retained. The task of achieving both clients and their customers was achieved. The policy of communication with the right message at the right time and engaging the customers at the right moment produced effective results.