Australian company, which develop, manufacture and provide customers with digital currency graphs, crypto currency buying cells and services outsource their operations to us during holidays and festival season. We handled live chat, Currency transfer verification, and ups and downs in rates. We used agents who could handle their queries and interact with them just like a physical person.
Problem:
The Australian giants needed a team to run their website and its sales 24×7 when they are unable to provide support to their customers. They don’t want to lose their share of the market to other market players during holidays and festival season, but they were unable to come with a cost-effective solution.
Solution:
We assigned 6 agents who would maintain operations on the website. This included live chat agents and Email support Agents and virtual trained agents who would handle concurrent customers and also do online sales. 2 agents per 8-hour shift are used to overcome the load.
Results:
Customers highly appreciated the implemented program and prefer this hawker for related tasks. Their cryptocurrency cell started to earn even in the period of vacations. Now they are ruling the market so well thanks to the solutions we offered.